Support

Our award winning technical support team take pride in helping customers reach a resolution as quickly as possible.

What can we help you with today?

Renowned for our customer service, our reputation for always delivering an unrivalled experience is something we are extremely proud of.

All of our engineers are trained to ‘3rd line standards’ meaning technical enquiries are dealt with effectively and efficiently by knowledgeable staff.

Home to an award winning team, don’t hesitate to contact our staff whether you have a simple question or a technical query.

Webmail Issue

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Update 23/04/19 – 16:00

Having monitored the services during the afternoon we are now satisfied that all mail services are operating normally.

We apologise for the disruption caused during this incident and thank you for your patience throughout.

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Update 23/04/19 – 13:55

Our developers have now restored the integration between the Customer Portal and the Webmail Service.

All customers should be able to access webmail in the normal manner.

We will continue to monitor the status during the afternoon and post an update as planned at 16:00

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Update 23/04/19 – 13:00

Our engineers and developers are continuing to troubleshoot the issue and we apologise for any inconvenience this issue may be causing you. Please keep checking this page for regular updates.

Next update due @ 16:00

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Update 23/04/19 – 11:00

Our developers are currently working on resolving the issue and in the mean time you can log into your email by accessing the Webmail server directly at the following address http://mail.manxbroadband.com and entering your username (not email address) which is in the format WMXnnnnn-n with your usual email password. If you do not know your username then please contact us on 641188, although please be aware we are currently receiving a large volume of calls.

Next update due @ 13:00

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Outside of Normal Business Hours

Our opening hours are 09:00am – 17:00pm, Monday to Friday. Hosting and datacentre customers will receive a response within the terms of any SLA. Outside of business hours, your fault will be logged and escalated to our NOC team.

Wi-Manx staff will only action changes and divulge any account-related information to authorised contacts only. For broadband and connectivity customers, this will be the named account holder. For hosting customers, Wi-Manx maintain an authorised list of personnel who are able to raise and escalate support tickets with Wi-Manx.

Customer Service

Expertise

Our qualified and certified 24/7 support staff only provide the best service possible with quick responses and flexibility for our customer’s needs.

Award Winning

Wi-Manx were awarded with the Customer Service Award at the 2014 Awards for Excellence. Customer service will always be at the core of our business.

Quick Resolution

Treating each case individually, we never give scripted answers. Understanding the importance of your query, we constantly strive for a quick resolution.

Testimonials

“We are delighted to be able to use Wi-Manx as an Isle of Man based hosting provide. We are extremely impressed by Wi-Manx.”

- Martin Norbury, Director, Isle of Man Advertising

“We cannot underestimate the importance of reliable and high-speed connectivity and the installation of our super-fast dedicated line from Wi-Manx further positions The Claremont as the hotel of choice for Island visitors.”

- Mark Wilson, Managing Director, Claremont Hotel

“Wi-Manx have been extremely helpful, particularly towards those with limited IT knowledge. I would recommend them in particular for their understanding of the needs and limited resources of a new small business”

- Laurie Royston, Owner, Wicked Coffee (IOM) Limited

“We are delighted with the Wi-Manx team following the inception of our Hosted Desktop solution. We noticed immediately the difference in speed and productivity”

- Nigel Gregg, Managing Director, MAC Group