Support

Our award winning technical support team take pride in helping customers reach a resolution as quickly as possible.

What can we help you with today?

Renowned for our customer service, our reputation for always delivering an unrivalled experience is something we are extremely proud of.

All of our engineers are trained to ‘3rd line standards’ meaning technical enquiries are dealt with effectively and efficiently by knowledgeable staff.

Home to an award winning team, don’t hesitate to contact our staff whether you have a simple question or a technical query.

Outside of Normal Business Hours

Our opening hours are 09:00-17:00, Monday to Friday. Outside of these hours your request will be logged with our NOC team and processed once business hours resume. Any customers with hosting and/or datacentre services should follow the guidelines in their support & escalation documents to ensure their requests are dealt with outside of these hours.

Wi-Manx staff will only action changes and divulge any account-related information to authorised contacts only. For broadband and connectivity customers, this will be the named account holder. For hosting customers, Wi-Manx maintain an authorised list of personnel who are able to raise and escalate support tickets with Wi-Manx.

Testimonials

“If you are buying internet on the Isle of Man look no further than Wi-Manx. The best customer service I have ever had… ace, ace, ace.”

- Simon Campbell, Home Broadband Customer

“Great service today from the support team, very patient and understanding”

- Sandra Gage, Home Broadband Customer

“I want to say a really big thank you for your patience and time last night staying late to help me was above and beyond duty. You walked me through my internet problems very clearly, explaining everything to me as you went along. You are a credit to your company”

- David Thomas, Home Broadband Customer

“Since we moved to Wi-Manx we get free calls to the UK (over the internet). This means we can keep in touch with friends and family with no call charges.”

- Mr Bridson, Home Broadband Customer