Our award winning technical support team take pride in helping customers reach a resolution as quickly as possible.
Renowned for our customer service, our reputation for always delivering an unrivalled experience is something we are extremely proud of.
All of our engineers are trained to ‘3rd line standards’ meaning technical enquiries are dealt with effectively and efficiently by knowledgeable staff.
Home to an award winning team, don’t hesitate to contact our staff whether you have a simple question or a technical query.
It has been reported to us that Safari users have been receiving messages claiming to be from Wi-Manx, asking users to complete a survey.
We can confirm that these messages are not legitimate Wi-Manx correspondence.
Official correspondence from Wi-Manx Ltd would be received from a Wi-Manx email address or from a member of staff calling from a Wi-Manx telephone number, addressing our customers by name as opposed to generic messages such as: “Dear Client”.
We have recently seen an increase in fraudulent messages to our customers via telephone, email and social media – as such, we advise that should you receive any messages/calls of this sort, do not give any details or reply to any messages.
Should you be concerned by any correspondence please call us on 01624 641188 to clarify legitimacy.
Our opening hours are 09:00-17:00, Monday to Friday. Outside of these hours your request will be logged with our NOC team and processed once business hours resume. Any customers with hosting and/or datacentre services should follow the guidelines in their support & escalation documents to ensure their requests are dealt with outside of these hours.
Wi-Manx staff will only action changes and divulge any account-related information to authorised contacts only. For broadband and connectivity customers, this will be the named account holder. For hosting customers, Wi-Manx maintain an authorised list of personnel who are able to raise and escalate support tickets with Wi-Manx.
Our qualified and certified 24/7 support staff only provide the best service possible with quick responses and flexibility for our customer’s needs.
Wi-Manx were awarded with the Customer Service Award at the 2014 Awards for Excellence. Customer service will always be at the core of our business.
Treating each case individually, we never give scripted answers. Understanding the importance of your query, we constantly strive for a quick resolution.
“We are delighted to be able to use Wi-Manx as an Isle of Man based hosting provide. We are extremely impressed by Wi-Manx.”
“We cannot underestimate the importance of reliable and high-speed connectivity and the installation of our super-fast dedicated line from Wi-Manx further positions The Claremont as the hotel of choice for Island visitors.”
“Wi-Manx have been extremely helpful, particularly towards those with limited IT knowledge. I would recommend them in particular for their understanding of the needs and limited resources of a new small business”
“We are delighted with the Wi-Manx team following the inception of our Hosted Desktop solution. We noticed immediately the difference in speed and productivity”