PlusTalk for Home

PlusTalk from Wi-Manx means you don’t have to worry about your home phone bill – you can call your friends and family using our leading Voice over Internet Protocol (VoIP) technology which transmits your voice over the internet rather than over costly fixed lines. What’s more when you switch to us from another island provider you can keep your existing number(s) and we will provide you with just one bill for all your services with us.

Wi-Manx PlusTalk can be taken together with one of our broadband packages – Broadband Plus, Velocity, Velocity Plus, Velocity SuperPlus and FTTP packages. Existing broadband customers and new customers alike will benefit from using the service.

• Free calls to a variety of destinations, depending on your package, and the lowest call rates available to a variety of countries including international ones
• Best call rate packages so you can save on your money
• One bill for all your Wi-Manx services
• Access to the latest leading voice technology
• One inclusive price for each package with no hidden costs
• Low monthly line rental. Wi-Manx line rental gives you excellent value each month
• 100% Manx. Wi-Manx is Manx owned and its team located on Ridgeway Street in Douglas
• Keep your existing number(s) that your friends and family already know
• State of the art award winning support. Having a knowledgeable support team means that any technical enquiries can be dealt with quickly and efficiently – and that you won’t get stuck waiting for a resolution

*Prices include a multi-service discount.

If you are looking to move your fixed line to Wi-Manx, you’ll just need to follow our instructions to assist you.

As part of the process we’ll work closely with your former provider to co-ordinate a smooth transition to your new service avoiding any overlap.

To get started, you will need to visit our dedicated Customer Service Hub on Ridgeway Street in Douglas and provide proof of identity. Please bring photographic ID with you, preferably passport or driving licence, together with the most recent bill you have received from your current provider. Alternatively, if you prefer and have an online account, you can go online and show this to a member of our customer support team.

You will then be required to complete and sign a porting request form.

Once the form is completed, a member of our team will help you to submit it to the central porting service which acts as a link between the providers. The central porting service will send you a special code by text and e-mail. The code will ensure your services can be switched safely and securely.

When you receive the code, dial 190. You can do this from your home phone, at our office using your mobile phone or a phone the Customer support representative provides you with. You will be prompted to enter the phone number you are porting and the code using the keypad. Don’t worry if you make a mistake, you can just hang up and start again. If you are doing this at the Wi-Manx office, our customer service representative will be able to help you.

Provided your number is not barred or your account suspended due to non-payment, your order will be processed, and you will be informed of its progress by text and e-mail.

The process should be completed, with your number and service(s) transferred from your old provider within 5 days of your request.

Other things you need to know

• Some services or service preferences you receive from your former provider may not be available from your new provider, or you may need to ask your new provider to set these up on your new account. For example, if you have an ex-directory listing, you will need to ask your new provider to continue this if you want to keep it.
• You will have a new voicemail service with your new provider, and so any voicemails you have saved with your former provider will be lost.
• Once the switching process is underway it cannot be cancelled. Normally you are unable to port your number again for 60 days after your number has been ported.
• However, there is a “cooling off” period of 14 days following a switch so that you can switch back if you change your mind.
• If you port your number to us the phone MUST be connected to a VoIP compatible router to benefit from the lower cost tariffs.
• Payments may still be due from you to your former provider. This is likely if you are switching before the end of a minimum term contract, in which case you may be required to pay a charge to settle the remainder of the minimum period (usually equal to the number of months remaining in the minimum period multiplied by the monthly subscription charge).
• You will only receive an electronic invoice via email around the 20th day of each calendar month.
• All payments will be taken by Direct Debit on the first working day of the calendar month; sufficient funds must be available in the bank account as a failed collection may result in the service being suspended and additional re-connection charges being applied.
• Wi-Manx are only responsible for the connection up to the master telephony socket. If support is required for connection or performance connecting to the router device additional charges may be applicable and will be explained before support is provided.