Switch to Wi-Manx PlusTalk and enjoy the best fixed line call rates and packages.
PlusTalk from Wi-Manx means you don’t have to worry about your home phone bill – you can call your friends and family using our leading Voice over Internet Protocol (VoIP) technology which transmits your voice over the internet rather than over costly fixed lines. What’s more when you switch to us from another island provider you can keep your existing number(s) and we will provide you with just one bill for all your services with us.
Wi-Manx PlusTalk is taken together with one of our broadband packages – Broadband Plus, Velocity, Velocity Plus, Velocity SuperPlus and FTTP packages. Existing broadband customers and new customers alike will benefit from using the service.
PlusTalk IOM with one of our Broadband packages is £15.98 (inc VAT)
PlusTalk UK with one of our Broadband packages is £18.98 (inc VAT)
PlusTalk Global with one of our Broadband packages is £21.98 (inc VAT)
*Prices include a multi-service discount.
If you are looking to move your fixed line to Wi-Manx, you’ll just need to follow our instructions to assist you.
As part of the process we’ll work closely with your former provider to co-ordinate a smooth transition to your new service avoiding any overlap.
To get started, you will need to visit our dedicated Customer Service Hub on Ridgeway Street in Douglas and provide proof of identity. Please bring photographic ID with you, preferably passport or driving licence, together with the most recent bill you have received from your current provider. Alternatively, if you prefer and have an online account, you can go online and show this to a member of our customer support team.
You will then be required to complete and sign a porting request form.
Once the form is completed, a member of our team will help you to submit it to the central porting service which acts as a link between the providers. The central porting service will send you a special code by text and e-mail. The code will ensure your services can be switched safely and securely.
When you receive the code, dial 190. You can do this from your home phone, at our office using your mobile phone or a phone the Customer support representative provides you with. You will be prompted to enter the phone number you are porting and the code using the keypad. Don’t worry if you make a mistake, you can just hang up and start again. If you are doing this at the Wi-Manx office, our customer service representative will be able to help you.
Provided your number is not barred or your account suspended due to non-payment, your order will be processed, and you will be informed of its progress by text and e-mail.
The process should be completed, with your number and service(s) transferred from your old provider within 5 days of your request.
Other things you need to know
“If you are buying internet on the Isle of Man look no further than Wi-Manx. The best customer service I have ever had… ace, ace, ace.”
“Great service today from the support team, very patient and an excellent understanding.”
“I want to say a really big thank you for your patience and time last night staying late to help me was above and beyond duty. You walked me through my internet problems last night very clearly, explaining everything to me as you went along you are a credit to your company.”
“Since we moved to Wi-Manx we get free calls to the UK (over the internet). This means we can keep in touch with friends and family with no call charges.”