Terms and Conditions

Wi-Manx is committed to respecting your privacy and to complying with applicable data protection and privacy laws


Wi-Manx is committed to respecting your privacy and to complying with applicable data protection and privacy laws. You can visit our web sites without disclosing any personally identifiable information about yourself (although please note that we may use cookies and collect other non-personally identifiable information about your browsing activity – see below for more information).

If you do submit personal information by ordering products, or services, for example, you can be assured that we will use your personal information only to support your continuing relationship with us.

We have provided this Privacy Policy Statement to help you understand how we collect, use and protect your information when you visit our web sites and when you generally use our products and services. We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.

You should read this notice in conjunction with the Terms & Conditions of use.


Personal Information Collection

We endeavour to collect and use your personal information only with your knowledge and consent and typically when you order and subsequently use products and services, make customer enquiries, register for information or other services, request product information, submit a job application or when you respond to communications from us (such as questionnaires or surveys).

The type of personal information we may collect could include but is not limited to, for example, your name and postal address, date of birth, gender, telephone and fax numbers, email address, lifestyle and other information collected on registration or through surveys. If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected and subject to any preferences indicated by you.


Non-personally Identifying Information

We may also collect non-personally identifying information about your visit to our web sites based on your browsing activities. This information may include but is not limited to the pages you browse and products and services viewed or ordered. This helps us to better manage and develop our sites, to provide you with a more enjoyable, customised service and experience in the future and to help us develop and deliver better products and services tailored to your individual interests and needs.


How will we use this information?

We may use your information for a number of purposes which includes but is not limited to: processing your orders and managing and administering your account; delivering any services, products or information requested by you; responding to complaints or account enquiries; administering debt recoveries; verifying your identity when required (for example, you may lose your password or security information and we may then need to ask you for other ‘identifiable’ information to protect your data from unauthorised access).

We may also undertake market and product analysis based on your use of our services and products and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as mobile text message (SMS), Email and the world wide web (subject to any preferences expressed by you).

We may also tell you about the products and services of carefully selected third parties and allow you to receive advertising and marketing information from those selected third parties without passing control of your personal information to the third party.

This helps us to make you aware of products and services that we may have specially negotiated for our own customers and which may be of individual interest to you. You acknowledge that by providing data to us, you consent to the processing of your data in accordance with this Privacy Policy Statement. However, you can contact us at anytime to have your details removed from lists used by us for direct marketing purposes, to update your information or to otherwise tell us how you would like to receive information about our and/or third party products and services – the choice is yours.

To update your marketing preferences, simply log in to the customer area and update your account.


When will we disclose your information to others?

We may disclose information about you, your account and your mobile phone in the event that we sold to a third party, in which case you agree that any personal information we hold about you may be transferred to that third party for the purposes and subject to the terms of this Privacy Policy Statement.

Please note that Wi-Manx does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is necessary to deliver the products and services ordered or used by you. For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment when you buy a phone or other product or service.

We may also be obliged to disclose your personal information to meet any legal or regulatory requirements or obligations in accordance with applicable law.



We may use cookies to record details such as a user identity and general registration details on your PC. This helps us recognise you on subsequent visits so that you don’t have to re-enter your registration details each time you visit us and allows us to carry out those activities mentioned in the above section “non-personally identifying information”.

Depending upon the type of browser you are using, you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis or (ii) you may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security.


Explanation of Google Analytics service

Wi-Manx uses Google Analytics to gather non-personal information from visitors in order to determine the number of visits our website receives. We can track these visits through the use of ‘cookies’ and Google Analytics script which is embedded into the code of our website. If you wish to reject the use of your cookies on our website, you will need to turn off cookies in your browser. Keep in mind that rejecting cookies may mean that your experience on some sites will not function as desired.

“Google Analytics is a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.”

More Information

You can find more information in the following links:

Google Analytics and the Use of Cookies

ICO Cookie Regulations & the EU law

Access to your information

You may request the information that we hold about you at any time. Please quote your name and address together with your mobile and/or account number. We would be grateful if you could also provide brief details of what information you want a copy of (this helps us to more readily locate your data).

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

* We may charge £10 to cover the administration costs involved.


Information security

Wi-Manx recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. We are constantly reviewing and enhancing our technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard secure sockets layer (SSL) technology, for example, to encrypt sensitive information such as your credit card and other financial information.

Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. Wi-Manx cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.


Privacy support

We reserve the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation.

If you have any queries about our privacy policies or practices, please write to sales@wimanx.com.


Monitoring and or recording of all your Communications

The monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with Manx law, and in particular for business purposes, such as for quality control and training, to prevent unauthorised use of our web sites, to ensure effective systems operation and in order to prevent or detect crime.


Client Terms & Conditions

For a copy of your terms and conditions please contact your Account Manager or Service Desk Team on 01624 641188 or support@wimanx.com and we will be happy to forward a copy to you either by email or by post.

Acceptable Use Policy

Quality Policy Statement



Terms and Conditions – Easter Like and Share Facebook Competition to promote our NEW Home Broadband and PlusTalk packages

  1. The Promoter is: Wi-Manx Ltd, 1st Floor Heywood House, Ridgeway Street, Douglas Isle of Man IM1 1EW.
  2. Employees of the Promoter or their family members shall not be permitted to enter the competition.
  3. To enter the competition an entrant must like and share the advertised post promoting our NEW Home Broadband and PlusTalk packages. The competition is being held between 16th – 23rd March 2018 inclusive.
  4. Competition entrants will have the chance to win a £100 gift voucher for a three-hour session at The Venture Centre in Maughold on the Isle of Man. Activities to include, archery, target shooting and assault course for a family of up to 5 people.
  5. Activities are suitable for ages 9 and over so the prize may only be taken by children aged 9 upwards and adults.
  6. Closing date for entry will be close of business 23rd March 2018 (5.30pm) after which date the Facebook advert will expire.
  7. No responsibility can be accepted for entries, as in like and shares of the competition post, not received for whatever reason.
  8. Conditions to enter the competition (“qualifying entries”) are as follows: Like and Share our advert promoting our voice services and receive 1 entry into the competition draw. There is only one prize of a £100 voucher.
  9. The Promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the Promoter’s control.
  10. Any changes to the competition will be notified to entrants as soon as possible by the Promoter.
  11. No cash alternative to the prize will be offered. The prize is non-transferable.
  12. The prize may be taken subject to availability and the Promoter reserves the right to substitute the advertised prize with another of equivalent value without giving notice.
  13. The prize winner will be chosen at random from all qualifying entries and will be notified on 26th March, following the closing date.
  14. All entrants agree that by entering they give the Promoter permission to use their name and image in relation to the prize for publicity purposes.
  15. All entrants must be residents of the Isle of Man.


It is so refreshing to receive the level of customer service that we experience that quickly offers positive results and solutions.

- Mick Juchnowicz, IT Systems Manager, Tres Solutions Limited

Without the help from Wi-Manx these two outages could have lasted even longer and ended up as regulatory breaches for our business which I’m sure you will appreciate is pretty disastrous.

- Dave Minay, Head of IT, Ardan International Limited

We are delighted to be able to use Wi-Manx as our hosting provider. We are extremely impressed by Wi–Manx.

- Martin Norbury, Director, Isle of Man Advertising

We cannot underestimate the importance of having reliable and high-speed connectivity, this is all down to the team at Wi-Manx.

- Mark Wilson, Managing Director, Claremont Hotel

We are so impressed with the service from Wi-Manx. The team have been professional, friendly, technically great and communication has been outstanding.

- Lee McLellan, Director, Home Strategic