Complaint Handling and Dispute Resolution

Wi-Manx Ltd is an independent company that delivers communications services to business customers. While we may not provide all the component parts of our services ourselves, we do take responsibility for the services delivered to you. So we will liaise with our suppliers to ensure that any problems with their services are resolved promptly.

We make every effort to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently.

If you have a complaint about any part of our service, please contact our Customer Service Team using one of the following:

  • Tel: 01624 641188
  • Email: cs@wimanx.com
  • Post: Customer Service Manager, Wi-Manx Ltd, 50 Athol Street, Douglas, Isle of Man IM1 1JB

If you telephone, our advisors will ask you about your complaint and seek to resolve the problem while you are on the line. During any discussions we will protect the privacy of the information that we hold on you. To do this we may have to ask you questions to confirm that we are speaking to the right person.

If you make your complaint by email or in writing, we will acknowledge receipt, advise how and when we will next respond and provide you with a contact point for checking progress on the resolution of your complaint.

We will try to resolve your complaint quickly and efficiently, and to keep you informed at all times. We normally aim to resolve complaints within 14 working days but, depending on the nature of the complaint, this is not always possible. However, If you are not happy with progress in resolving your complaint you can ask the person to whom you are speaking to escalate the matter to their manager, and ultimately to a Company Director. If we cannot resolve the problem, we will write to you to say so.

Testimonials

“We are delighted to be able to use Wi-Manx as an Isle of Man based hosting provider. We are extremely impressed by Wi-Manx”

- Martin Norbury , Director, Isle of Man Advertising

“We cannot underestimate the importance of reliable and high-speed connectivity and the installation of our super-fast dedicated line from Wi-Manx further positions The Claremont has the hotel of choice for Island visitors”

- Mark Wilson, Managing Director, Claremont Hotel

“We are delighted with the Wi-Manx team following the inception of our Hosted Desktop solution. We noticed immediately the difference in speed and productivity”

- Nigel Gregg, Managing Director, MAC Group