Access to your information

You may request the information that we hold about you at any time. Please quote your name and address together with your mobile and/or account number. We would be grateful if you could also provide brief details of what information you want a copy of (this helps us to more readily locate your data).

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

* We may charge £10 to cover the administration costs involved.


Information security

Wi-Manx recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. We are constantly reviewing and enhancing our technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard secure sockets layer (SSL) technology, for example, to encrypt sensitive information such as your credit card and other financial information.

Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. Wi-Manx cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.


Privacy support

We reserve the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation.

If you have any queries about our privacy policies or practices, please write to support@wimanx.com.


Monitoring and or recording of all your Communications

The monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with Manx law, and in particular for business purposes, such as for quality control and training, to prevent unauthorised use of our web sites, to ensure effective systems operation and in order to prevent or detect crime.


Client Terms & Conditions

For a copy of your terms and conditions please contact your Account Manager or Service Desk Team on 01624 641188 or support@wimanx.com and we will be happy to forward a copy to you either by email or by post.

Acceptable Use Policy

Quality Policy Statement

Information Security Policy Statement

Refunds Policy