Support

Prompt. Helpful. Friendly.

At Wi-Manx we pride ourselves by offering the best possible technical support to our customers. Our support team consists of friendly, experienced and knowledgeable engineers whose main purpose is to help you with any issues you may have with your Wi-Manx service.

The technical support we provide is often one of the biggest reasons customers switch to Wi-Manx and it is certainly one area where we frequently receive praise. We like to think we can offer a level of support that satisfies our most technically demanding customers – yet still offer help and assistance to those less technical (e.g. technophobes).

In the unlikely event a problem does occur – we won’t try to hide the issues nor will we deny there is a problem. Our main priority is obviously to solve the problem – but we believe keeping our customers informed is just as important (and also making sure it doesn’t happen again).

What to do when you have a problem

In the unlikely event you do have a problem with your Wi-Manx service, or perhaps you’re unsure whether the issue is in fact with your Wi-Manx service – please take the following steps;

• Check our Service-Status page
  If there are any general problems with our systems it should be reported here as soon as the issue has been identified. Chances are – it may have already been reported and is being worked on by our engineers. Also check our twitter page.
• Search our knowledge base
  Similar to the FAQ, our knowledge base has hundreds of articles that help solve or troubleshoot the most common type of problem, have a look through this before contacting support.
• Get in touch (via phone or e-mail, see below)
  If you are unable to resolve the problem yourself – send us a quick e-mail or give us a call and we’ll be more than happy to help. For details on how to contact Wi-Manx, please see below.

How to contact support?

You can contact our support team by telephone or e-mail.

E-mail Support

E-mail Support is available by sending an e-mail to support@wimanx.com.

Telephone Support

Telephone support is available on 01624 641188.

The available hours are 09:00am – 19:00pm, Monday to Friday and 09:30 – 17:30 on Saturday.

Emergency\Out-of-Hours Support

Some customers with maintenance agreements can contact us via their account manager