Datacentre Access

In order to access the Heywood House datacentre you need to log a site access request.

Datacentre Site Access

Customers can only request access to their own area(s) and all access to the datacentre is supervised at all times (unless in the case of a dedicated rack or suite).

Access requests can only be made from a customer’s list of authorised contacts.

Access Procedure

To request access, you must send an e-mail to access@wimanx.com detailing the following information:

  • Name of the person(s) requiring access
  • The date, time and duration of the planned visit
  • The company name(s) of the attendees
  • A brief description outlining the purpose of the visit

Wi-Manx requests that wherever possible, 24 hours’ notice is given for all site access requests.

  1. Send access request you will receive an auto-reply containing a ticket-reference
  2. On arrival, authorised visitors should use the intercom to gain access to the building
  3. Once inside, your will be met by one of our team where you will be asked to quote your unique access code, show photographic identification and complete the visitors signing in book.

Without the reference or photo ID, you will be denied access to the datacentre areas. No exceptions will be made

We will provide you with a visitor card + lanyard that you should wear at all times while in the facility. All visitors must inform staff if they are leaving the datacentre and sign-out prior to leaving the facility.

Emergency Access

Although we typically require 24-hours notice for access, in genuine emergency situations customers can raise a “critical” access request via the same method (outlining the situation) or by calling direct. On the correspondance please outline the request as “URGENT”. In the event you do not have access to e-mail or web access, you can telephone us direct and log a request. We will then call back the authorised contacts as set out on the authorised contact list, we will then provide the contacts with a ticket reference you need to quote (Along with photographic ID).

Access in this manner is at the discretion of the datacentre manager or senior staff member.

3rd Party Access

Customers wishing to arrange access for visitors or 3rd parties can do so by following the standard access procedure. Requests can only be made by authorised personnel as set out on the authorised contacts list.

Acceptable forms of photo identification include:

Passport, UK or Isle of Man driving license, Company ID with photograph

You will be refused entry to site without these forms of ID.

We cannot underestimate the importance of reliable and high-speed sonnectivity and the installation of our super-fast dedicated line from Wi-Manx further positions The Claremont as the hotel of choice for Island visitors”

- Mark Wilson, Managing Director, Claremont Hotel

We are delighted with the Wi-Manx team following the inception of our Hosted Desktop solution. We noticed immediately the difference in speed and productivity.

- Nigel Gregg, Managing Director, MAC Group

We are delighted to be able to use Wi-Manx as our hosting provider. We are extremely impressed by Wi-Manx.

- Martin Norbury, Director, Isle of Man Advertising

Wi-Manx have been extremely helpful, particularly towards those with limited IT knowledge. I would recommend them in particular for their understanding of the needs and limited resources of a new small business.

- Laurie Royston , Owner, Wicked Coffee (IoM) Limited