Unlike the major Island and UK providers, Wi-Manx is a smaller, privately owned technology and telecoms provider. But you may wonder, why should I go to Wi-Manx? What is the difference between Wi-Manx and other providers?
When looking for a broadband provider, it can be difficult. You want to make sure you are getting the best deal, first-class support, as well as the ability to enjoy a Netflix binge without the dreaded never-ending buffer icon appearing on your screen.
So, we have put together four reasons why we believe we are the best provider of broadband, and why you should choose us for your technology and telecoms requirements.
Since our foundation in 2004, we have grown to become the Isle of Man’s leading technology and telecoms provider with a customer base of over 2,700 across B2B and B2C markets. However, we are a small office, employing around 22 members of staff. This enables us to provide a truly personal service, allowing us to pay great attention to detail with every single customer case we have.
We are committed to exceeding all customer requirements – in particular performance, reliability and uptime. Our friendly approach has allowed us to create great working relationships with our clients and customers and as we never use scripts, we can understand each case individually and provide the best possible support. We are renowned for our customer service and our reputation for delivering an unrivalled experience is something that we are extremely proud of.
Perhaps surprisingly, we are the only 100% Manx owned IT and Telecoms provider on the Island – we stand out from the rest and are an alternative choice for customers who are looking to switch to a new provider. And, despite being relatively small, we offer a range of service options across the globe. You can rest assured that you will get a first-class service when you come to Wi-Manx and that you will always be treated as an individual, not just a number.
Our award-winning support team are all trained to 3rd line standards meaning technical enquires are dealt with effectively and efficiently by knowledgeable staff. We understand the importance of each individual case and will constantly strive for a quick resolution. With the Isle of Man being such a small community, a company’s reputation hinges on how they treat their customers. This is why we put customer service at the very heart of what we do.