Despite the emergence of social media, email and instant chat communication channels, most customers’ favourite means of contacting a business remains the telephone.
This means that businesses need to have in place a phone system that meets their needs. Hosted PBX systems out-perform traditional PBX systems in terms of functionality and features – they’re also able to reduce costs, save resources and improve overall business communications.
So, is it time to upgrade your business phone system?
What Is Hosted PBX?
Hosted PBX represents the next generation of business telecommunications technology.
Replacing traditional PBXs (which originally connected business phones to one another and to the rest of the phone network using analogue technology), hosted PBX is a fully digital communications solution.
Using hosted PBX, users are able to do everything they previously did using the traditional telephony network. The only difference is that hosted PBX unifies business communications so that everything is transmitted via the internet.
Why is this a good thing?
Globally, digital technology is replacing analogue.
For example, in the UK, BT has announced that they will be shutting down the PSTN (the traditional telephone network) in 2025 – and won’t be accepting any new customers on to the network after 2020.
In the Isle of Man, it has been announced the ISDN will be shut down in 2020.
As such, soon all businesses (and individuals) will be using digital technology to make calls. Businesses which choose Hosted PBX now are simply getting ahead of the curve.
A hosted PBX system is hosted in the cloud. This eliminates the need to purchase and maintain expensive onsite hardware. It also makes it possible for authorised members of staff to access your business telephony solution from anywhere with an internet connection.
What Are The Benefits Of Hosted PBX?
In addition to staying ahead of the curve, hosted PBX offers businesses a range of other benefits;
Hosted PBX business phone systems are far more cost-effective than traditional PBX systems.
Business which choose hosted PBX make savings in three main areas:
– Cost per call – By connecting calls using the internet, your hosted PBX system will save you money; this is especially true when it comes to international calls, which are around 90 percent cheaper.
– Installation costs – Because your hosted PBX system will be hosted in the cloud, upfront installation costs are incredibly low.
– Maintenance costs – Since maintenance is carried out by seasoned experts, you’ll also save time and money when it comes to managing and maintaining your system.
Improved Answer Rate
For businesses, it’s crucial that all calls are answered quickly – after all, a missed call is a missed opportunity.
However, with a traditional PBX, calls are missed simply because staff are out of the office or are otherwise engaged.
Using hosted PBX, staff are able to accept calls from their mobile devices (or any other internet-enabled device); meaning you will significantly reduce the number of calls you miss.
A lot of businesses – especially those with more than one office – struggle to maintain a consistent communications system between different locations or teams.
This can lead to confusion and disruption.
The same hosted PBX can be implemented quickly in various locations. This means that all your staff will be using exactly the same solution and that your business benefits from seamless communications.
Expert Management and Maintenance
If your phone system goes down, your business could lose sales, frustrate customers and miss opportunities.
Businesses which rely on a traditional PBX system are usually responsible for managing and maintaining their own system. This places additional pressures on IT or technical support staff and can make recovering from downtime more difficult.
With hosted PBX, management and maintenance is undertaken by experienced experts – making downtime far less likely and recovery faster than ever.
Flexibility and Scalability
Hosted PBX phone systems are inherently flexible and scalable.
For example, if you require extra lines, your provider will be able to add additional seats instantly. The reverse is also true: if you need to scale back, your provider will be able to carry this out with no trouble at all.
Indeed, with a cloud-based telephone solution, you only ever pay for exactly what you need – even when exactly what you need changes.
Business Continuity and Disaster Recovery
Your hosted PBX will not be tied to a physical location. This means that, in the event of a flood, a fire or if the electricity board dig up your phone lines, your staff will be able to continue working as normal – albeit from a different location.
This means that your business is protected against a wide range of disasters and can continue operating even in adverse weather conditions or illness.
To find out more about our solutions contact us today on 663333.