Mobile Levy

As of 1st July 2015, the communication regulator OFCOM is introducing a new regulatory change called UK Calling. UK Calling is designed to make call charges more transparent for consumers calling into businesses on Non Geographic Number Services (NGNS).

This new regulation is great news for Freephone business users as it encourages callers to dial your number more than ever before. This is because currently, consumers may pay between 14p and 40p per minute when calling Freephone numbers from a mobile. However, as a result of this regulatory change, calls to Freephone numbers starting with 0800 and 0808 will now be free from mobile phones just as they are from landlines.

As a business that uses Freephone numbers, your 080 pence per minute rate will remain exactly the same, with the exception of any calls you receive that originate from mobile networks were you will need to pay a top up, (a mobile levy charge which will be paid on your behalf to the mobile operators) as part of your 080 pence per minute rate from the 1st July 2015. The mobile levy charge is 6 pence per minute.

As always if you have any questions relating to the above please feel free to contact either a member of the Billing Team or your Account Manager directly.


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