Professionally Supported Device

Enjoy peace of mind that your critical security and networking devices are properly maintained and configured on a regular basis with a Professionally Supported Device from Wi-Manx.

Simplified Management

Enable you and your team to focus on core business projects by reallocating the time and money you currently invest in managing these devices.

With a Professionally Supported Device from Wi-Manx, our team of expert technical engineers will regularly monitor, manage and maintain your service.

wi-manx will manage and support your device

Complete, Expert Management

When you choose a Professionally Supported Device, you remove the time and hassle spent managing your specific device and benefit from access to our team of expertly trained technical engineers.

We will manage your hardware device, as well as monitoring your device 24×365 to ensure that any issues are resolved quickly and that you are getting the most out of your solution.

Because we will proactively monitor your service, we will be able to fix any issues quickly and minimise any impact on your customers or your business. Additionally, we will undertake regular security health checks and ensure that your devices are backed up on a regular basis.

Enjoy seamless integration and enhanced features with a professionally supported device

Seamless Integration, Enhanced Features

A Professionally Supported Device can be added seamlessly to all Firewall, Switch and Router devices supplied by Wi-Manx and comes with free configuration changes and support. *

We will carry out bi-annual health checks to cover software, firmware and security levels and device configuration with recommendations and priorities. Also, device configuration backups will be carried out every 24 hours, or on an adhoc basis upon request. **

By enjoying access to a higher level of technical ability then you may have readily available, you can free up time to focus on other areas within your business and leave the technical responsibilities of your Wi-Manx devices up to us.

* If more than three hours are required in a single month, or more than two hours for three consecutive months, additional hours may be chargeable.

** Does not cover undertaking software or firmware upgrades which are chargeable at standard rates.

 

Business Benefits

First Class Customer Service

Receive outstanding customer support and effective support.

Secure Backup and Replication

A replacement device will be provided within 4 hours (IOM only) loaded with the latest backed up configuration if necessary.

Peace of Mind

Relax in the knowledge that your device is being properly managed and maintained on a regular basis to ensure maximum performance and security.

Safe and Secure

We will proactively monitor your service, ensuring any issues are dealt with quickly and your business experiences minimum disruption.

24/7 Priority Support

Benefit from 24/7 priority support with access to our technical support team at any time of day or night if required.

Cost Effective

Reduce the need to hire employees with the required technical skills needed to maintain your devices and leave it up to us to manage and maintain.

Why Choose Wi-Manx for a Professionally Supported Device?

  • Access to our award-winning support team
  • Ensure your business is protected from downtime
  • Choose a provider with over 14 years’ experience
  • Remove management hassle and spend time on core projects within your business
  • Minimise the possibility of disruption to your business
  • Equip your business with a highly reliable solution

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Testimonials

“Wi-Manx have been extremely helpful, particularly towards those with limited IT knowledge. I would recommend them in particular for their understanding of the needs and limited resources of a new small business”

- Laurie Royston, Owner, Wicked Coffee (IOM) Limited

“We are delighted to be able to use Wi-Manx as an Isle of Man based hosting provider. We are extremely impressed by Wi-Manx”

- Martin Norbury , Director, Isle of Man Advertising

“We are delighted with the Wi-Manx team following the inception of our Hosted Desktop solution. We noticed immediately the difference in speed and productivity”

- Nigel Gregg, Managing Director, MAC Group

“We cannot underestimate the importance of reliable and high speed connectivity and the installation of our super-fast dedicated line from Wi-Manx further positions The Claremont as the hotel of choice for Island visitors.”

- Mark Wilson, Managing Director, Claremont Hotel