Hosted Contact Centre

Combining advanced cloud contact centre innovation and features to give your business a greater operational performance.

Resilient and Scalable

Wi-Manx is the only Isle of Man supplier that offers voice, hosting, internet and datacentre services to businesses.

Founded in 2004, Wi-Manx has since grown to provide services to a truly global customer base. We provide a reliable service to over 2,700 customers across B2B and B2C markets, and pride ourselves on our bespoke solutions and first-class support.

At Wi-Manx, our Hosted Contact Centre will enable your business to increase customer service capabilities without raising extra operational costs.

Hosted contact centre solution withn advanced features

Advanced Cloud Contact Centre

The Wi-Manx Hosted Contact Centre solution combines advanced cloud contact centre innovation and features with the resilience and scalability of BT’s core network giving your business greater operational performance.

We do not charge extra for new channels, voice recording, phone based support or reporting, all this is included for one cost effective price.

Enjoy the Benefits of a Hosted Contact Centre Solution

Increase savings with a hosted contact centre solution for businesses

Increase Savings

The elimination of large scale upfront investment and upgrade costs means your business will enjoy savings.

Quick setup with a hosted contact centre solution for businesses

Quick Setup

Seamlessly implemented within hours, meaning you are able to reap the benefits of new features quickly.

Real time control with hosted contact centre solution for business

Real Time Control

You will be able to make real time changes to campaigns, so that you can respond rapidly to market changes.

Flexible hosted contact centre solution for Isle of Man Business

Flexible

Contact centre agents are able to access the Hosted Contact Centre from any location with an internet connection.

A Successful Call Centre Solution

Wi-Manx HCC delivers all the features you need to run a successful inbound or outbound call centre, all under one highly competitive licence price.

We do not charge extra for new channels, voice recording, phone based support or reporting, this is all included in one cost-effective price.

You’ll receive financial clarity from day one.

State of the Art Support from Wi-Manx

State-of-the-Art Tech and Award Winning Support

Our ambition has always been to pair high-quality tech solutions with first-rate support. This is why our award-winning support team are all trained to 3rd line standards and given comprehensive training on each of our products. Having a knowledgeable support team in place means that any technical enquiries can be dealt with quickly and efficiently – and that you won’t get stuck waiting for a resolution.

We allocate a unique ticket to every enquiry. This ensures that each issue raised is treated as an individual case. We never use scripts and aim to respond to help desk enquiries within 30 minutes. Whether you’re looking for cloud services, datacentre services, connectivity, managed IT or voice services, our support team will make sure that your solution is reliable and effective.

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Best in Class Customer Service

Deliver an outstanding customer experience with a range of advanced inbound and outbound capabilities such as sophisticated self-serve IVR, advanced call queuing, call recording, screen popping, scripting, real time wallboards and much more.

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Operational Flexibility

With greater operational flexibility, your agents will be able to access the Hosted Contact Centre from any location, all you need is a computer, phone and internet connection.

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Real Time Control

With Wi-Manx HCC your Contact Centre Managers will be able to make real time changes to campaigns, reallocate agents or change IVRs. This means you can save money on third party fees and respond rapidly to market changes.

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Maximum Uptime and Availability

Wi-Manx HCC offers guaranteed 99.999% availability and robust security measures to ensure your data is protected at all times. With built in DR Back-up with Auto failover, you do not have to worry about making sure your data is backed up; we do it for you.

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Financial Clarity

Wi-Manx HCC delivers all the features you need to run a successful inbound or outbound call centre under one highly competitive licence price. You’ll receive financial clarity from day one and we won’t make you pay any extra for additional channels or reports.

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Rapid Set Up

Wi-Manx HCC can be seamlessly implemented in hours, so you will quickly reap the benefits of new features, new channels to market and new commercial terms. With everything running from the cloud you won’t need any new hardware and all features are accessed via a secure, easy to use web portal.

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Eliminate Expensive Upfront Costs

HCC is a true Software-as-a-Service offering that reduces or even eliminates the need for large-scale upfront investment. Take full advantage of all the latest innovations, without the expensive upgrade costs. It’s our investment, for your future.

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Highly Scalable

Our Hosted Contact Centre can be easily scaled up or down by utilising the intuitive online dashboard, unlike on premise systems that often require timely hardware installations just to add new users.

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A More Personal Service

With the cloud you can deliver a more personal service to clients because HCC allows the integration of different applications with the support ecosystem such as billing software, purchase order management, business reporting, analytics, and much more so your agents have everything they need to hand.

Diverse data hosting solution

Diverse Data Hosting Solutions

We own and operate our own core network with extensive coverage both on and off the Isle of Man. Our unique network infrastructure leverages six datacentres, which allows Island businesses to benefit from multisite hosting solutions for increased diversity and resilience.

Award winning technical support

Award-Winning Technical Support

Our engineers are trained to ‘3rd line standards’ – meaning technical enquiries are dealt with effectively and efficiently by knowledgeable staff.

Speed and precision

Speed and Precision

Whether you need to order a service or upgrade your account, we take pride in helping customers reach a resolution as quickly as possible. We combine speed with attention to detail, resulting in 90% of our customers being willing to recommend us.

Voice experts

Voice Experts

We have operated the Island’s most popular voice over IP network for over 10 years, and have the widest range of industry-leading cloud hosted PBX platforms and complementary products.

One hundred percent manx owned

100% Manx

Wi-Manx is the only 100% Manx owned, fully licensed telecoms operator. We continue to invest in networks and technologies that benefit Island businesses and residents.

Cloud consultants

Cloud Consultants

We believe in a consultative approach that maximises your use of the cloud. By helping you choose the right combination of computer, storage and network services, our solution will meet your requirements and have flexibility and scalability built in.

Threat management

Threat Management

We are passionate about providing businesses with expert protection and security against data breaches – wherever they originate from. Our advanced threat management toolkit combines external threat management, internal threat management and hybrid backup and recovery.

Enterprise network solutions

Connectivity

We supply premium enterprise network solutions, implementing integrated connectivity and voice networks to organisations of all sizes. With one provider for hosting, internet, voice and site-to-site connectivity, all your services will be integrated and managed from one platform.

Testimonial

This kind of customer service is why we will always use Wi-Manx for our technology service.

- Dave Minay, Head of IT, Ardan International Limited