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CuPlas is a leading bathroom and plumbing supplies company that has been operating on the Isle of Man since 1999. It has a 36,000sq ft purpose built unit, with extensive bathroom showroom in Braddan. The business offers expert advice, free design and a 4D virtual reality display for your chosen bathroom design. The business’ Plumbing & Heating counter is open for both trade and retail customers.

 

The Challenge

CuPlas approached Wi-Manx because it was not entirely satisfied with the services it was receiving from a number of its IT and communications suppliers. The business wanted to find one supplier that would be able to provide it with all its email, telephone and broadband service requirements, and who would be responsive when solving any issues that arose.

The Solution

Wi-Manx reviewed all CuPlas’ service needs from connectivity to disaster recovery and backup. We installed two new broadband services for them – a fibre broadband service and a copper broadband back-up service to improve connectivity and provide a solution to the outages it had been experiencing previously. All the business’ telephony, data and line of business applications they use from the UK were run over these services.

As well as providing their connectivity, Wi-Manx also put in and hosts a number of other services, including hosting their website and hosted mailboxes for all employees for all their inbound and outbound emails. We also meet all of CuPlas’ telephony requirements from the Wi-Manx hosted PBX system, covering all their incoming and outbound calls, voice mail and an IVR system which are hosted in Wi-Manx’s data centre. Wi-Manx also provided new handsets for employees and migrated all their inbound telephone numbers and managed the transition to the new systems.

CuPlas also used a wireless solution from a 3rd party which provided staff and customer access to broadband services. This was not working in the way they needed as staff were limited in what they could access. Wi-Manx took on the ownership of the WiFi solution, and we now provide all their customers and staff WiFi with the level of services they need.

Wi-Manx provides a complete managed service for CuPlas which ensures they have the most up-to-date IT security and ongoing support for their IT and communications when required. Specifically, Wi-Manx supply CuPlas with:

  • Website hosting with SSL certificate
  • Fibre Velocity Broadband with fixed IP
  • Velocity Plus broadband back-up
  • Managed Fortinet firewall
  • Managed wireless network access points for staff & customer use
  • Hosted Exchange Mailboxes
  • Hosted PBX extensions plus
    • Inbound Manx 01624 numbers ported to Wi-Manx
    • Handsets (including walkabout handsets)
  • Professional services to manage and maintain all of the above
Case study tick box results section

The Result

CuPlas’ own IT Manager now only has to deal with one supplier and not multiple suppliers, so they have more time to provide an improved service to customers and focus on more strategic IT and communications activity. The business now has fully maintained software and applications and has an enhanced telephony system which enables the business to work more effectively and efficiently.

Through Wi-Manx’s managed service contract the business can rest easy knowing that it has the latest security patches installed, and back-up if its broadband fails. Wi-Manx has improved their connectivity and given CuPlas the latest hosted telephony and IT services from one supplier who takes ownership of it all and provides ongoing support.

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