Wi-Manx Technical Support

At Wi-Manx we pride ourselves by offering the best possible technical support to our customers.

Wi-Manx Technical Support

Technical Support

At Wi-Manx we pride ourselves by offering the best possible technical support to our customers. Our support team consists of friendly, experienced and knowledgeable engineers whose main purpose is to help you with any issues you may have with your Wi-Manx service.

The technical support we provide is often one of the biggest reasons customers switch to Wi-Manx and it is certainly one area where we frequently receive praise. We like to think we can offer a level of support that satisfies our most technically demanding customers – yet still offer help and assistance to those less technical (e.g. technophobes).

In the unlikely event a problem does occur, we won’t try to hide the issues nor will we deny there is a problem. Our main priority is obviously to solve the problem but we believe keeping our customers informed is just as important (in addition to making sure it doesn’t happen again).

What to do when you have a problem?

Check our service status page

If there are any general problems with our systems it should be reported here as soon as the issue has been identified. Chances are, it may have already been reported and is being worked on by our engineers. The page can be found here

Check our twitter feed

Our support team will communicate any planned maintenance or service issues on our twitter feed. You can view that @ http://twitter.com/wimanx

Search our knowledge base

Similar to the FAQ, our knowledge base has hundreds of articles that help solve or troubleshoot the most common type of problem, have a look through this before contacting support.

Contact us

If you are unable to resolve the problem yourself, send us a quick e-mail or give us a call and we’ll be more than happy to help.

Live chat

During our core business hours our staff are available on live-chat. You can contact them by clicking the dialogue on the bottom right.

Telephone Support

+44 1624 641188

Outside of our core business hours, your fault will be logged and escalated to our NOC team. The core hours are 9:00am – 5:30pm, Monday to Friday. Hosting and datacentre customers will receive a response within the terms of any SLA.

Wi-Manx staff will only action changes and divulge any account-related information to authorised contacts only. For broadband and connectivity customers, this will be the named account holder. For hosting customers, Wi-Manx maintain an authorised list of personnel who are able to raise and escalate support tickets with Wi-Manx.