At Wi-Manx we pride ourselves by offering the best possible technical support to our customers. Our support team consists of friendly, experienced and knowledgeable engineers whose main purpose is to help you with any issues you may have with your Wi-Manx service.
The technical support we provide is often one of the biggest reasons customers switch to Wi-Manx and it is certainly one area where we frequently receive praise. We like to think we can offer a level of support that satisfies our most technically demanding customers – yet still offer help and assistance to those less technical (e.g. technophobes).
In the unlikely event a problem does occur, we won’t try to hide the issues nor will we deny there is a problem. Our main priority is obviously to solve the problem but we believe keeping our customers informed is just as important (in addition to making sure it doesn’t happen again).
What to do when you have a problem?
If there are any general problems with our systems it should be reported here as soon as the issue has been identified. Chances are, it may have already been reported and is being worked on by our engineers. The page can be found here
Our support team will communicate any planned maintenance or service issues on our twitter feed. You can view that @ http://twitter.com/wimanx
Similar to the FAQ, our knowledge base has hundreds of articles that help solve or troubleshoot the most common type of problem, have a look through this before contacting support.
If you are unable to resolve the problem yourself, send us a quick e-mail or give us a call and we’ll be more than happy to help.
During our core business hours our staff are available on live-chat. You can contact them by clicking the dialogue on the bottom right.
Wi-Manx staff will only action changes and divulge any account-related information to authorised contacts only. For broadband and connectivity customers, this will be the named account holder. For hosting customers, Wi-Manx maintain an authorised list of personnel who are able to raise and escalate support tickets with Wi-Manx.