Systems maintenance
Maintenance matters
Your phone system and data networks are the backbone of your business. It is crucial that your communication links are reliable and available when you need them.
The Wi-Manx Business maintenance plan ensures that the investment in your communications network is protected, you get peace of mind that your systems are in safe hands and should the worse happen, the maintenance plan means any disruption in service will be reduced to a minimum.
The business systems maintenance plan ensures that your communications suystems operate efficiently and effectively, giving you a maximum return on your investment.
With access to version upgrades and vendor support, we can ensure that your system grows with your business and that it responds to the changing demands of your business environment.
In the event of questions, issues and technical problems, Wi-Manx employs a number of technical support specialists, design engineers, software developers and maintenance engineers to ensure any issues are resolved quickly and to a satisfactory level. The maintenance plan ensures any issues or questions relating to your suystems are handled by the experts, leaving you, the customer, to focus on your business.
What is covered?
- Express hardware replacement service
- Priority technical support
- Software Upgrade Protection – Access to updates and release by our vendors
- Remote Access – allowing prompt maintenance support
- Two routing maintenance health checks per year
- 24/7 remote monitoring of yoru telephone and network systems
- Regular offsite backups of your system configuration and voicemail
Fully trained professionals
Wi-Manx employs a team of specialists meaning you will receive a prompt response in the event of any technical query or fault.
Wherever possible your systems will be maitnenance by the same engineer, ensuring continuity of service and allowing the engineer to develop an understanding of your specific needs and business practices.
In the event of a technical problems, we offer support Monday to Friday 8:30am to 5:30pm, excluding Bank Holidays, with a guaranteed 4 hour response time.
Our engineers are trained in all aspects of the service offered and can be contacted immediately by phone, email or, in the event of an emergency, on our priority helpline number*.
Our committment
Wi-Manx staff and engineers undergo a continuous programme of training to keep updated with the latest developments and trends, guaranteeing the highest level of service possible.
Quotation
For more informaton on our business systems maintenance plan, please contact us.
