The Wi-Manx Hosted Contact Centre solution combines advanced cloud contact centre innovation and features with the resilience and scalability of BT’s core network giving your business greater operational performance.
We do not charge extra for new channels, voice recording, phone based support or reporting, all this is included for one cost effective price.
The elimination of large scale upfront investment and upgrade costs means your business will enjoy savings.
Seamlessly implemented within hours, meaning you are able to reap the benefits of new features quickly.
You will be able to make real time changes to campaigns, so that you can respond rapidly to market changes.
Contact centre agents are able to access the Hosted Contact Centre from any location with an internet connection.
Wi-Manx HCC delivers all the features you need to run a successful inbound or outbound call centre, all under one highly competitive licence price.
We do not charge extra for new channels, voice recording, phone based support or reporting, this is all included in one cost-effective price.
You’ll receive financial clarity from day one.
Our ambition has always been to pair high-quality tech solutions with first-rate support. This is why our award-winning support team are all trained to 3rd line standards and given comprehensive training on each of our products. Having a knowledgeable support team in place means that any technical enquiries can be dealt with quickly and efficiently – and that you won’t get stuck waiting for a resolution.
We allocate a unique ticket to every enquiry. This ensures that each issue raised is treated as an individual case. We never use scripts and aim to respond to help desk enquiries within 30 minutes. Whether you’re looking for cloud services, datacentre services, connectivity, managed IT or voice services, our support team will make sure that your solution is reliable and effective.Learn More
Deliver an outstanding customer experience with a range of advanced inbound and outbound capabilities such as sophisticated self-serve IVR, advanced call queuing, call recording, screen popping, scripting, real time wallboards and much more.
With greater operational flexibility, your agents will be able to access the Hosted Contact Centre from any location, all you need is a computer, phone and internet connection.
With Wi-Manx HCC your Contact Centre Managers will be able to make real time changes to campaigns, reallocate agents or change IVRs. This means you can save money on third party fees and respond rapidly to market changes.
Wi-Manx HCC offers guaranteed 99.999% availability and robust security measures to ensure your data is protected at all times. With built in DR Back-up with Auto failover, you do not have to worry about making sure your data is backed up; we do it for you.
Wi-Manx HCC delivers all the features you need to run a successful inbound or outbound call centre under one highly competitive licence price. You’ll receive financial clarity from day one and we won’t make you pay any extra for additional channels or reports.
Wi-Manx HCC can be seamlessly implemented in hours, so you will quickly reap the benefits of new features, new channels to market and new commercial terms. With everything running from the cloud you won’t need any new hardware and all features are accessed via a secure, easy to use web portal.
HCC is a true Software-as-a-Service offering that reduces or even eliminates the need for large-scale upfront investment. Take full advantage of all the latest innovations, without the expensive upgrade costs. It’s our investment, for your future.
Our Hosted Contact Centre can be easily scaled up or down by utilising the intuitive online dashboard, unlike on premise systems that often require timely hardware installations just to add new users.
With the cloud you can deliver a more personal service to clients because HCC allows the integration of different applications with the support ecosystem such as billing software, purchase order management, business reporting, analytics, and much more so your agents have everything they need to hand.
This kind of customer service is why we will always use Wi-Manx for our technology service.