Whether you are a small business or an enterprise, ADSL and Velocity VDSL broadband services from Wi-Manx are well suited to your needs.
We recognise that consistent performance, high transfer speeds, reliability and low latency are essential for business users. That’s why we provide them as standard.
In addition, we offer a number of business solutions that can enhance your required broadband service.
*all Broadband options come with an enterprise router plus enhanced SLA providing Priority Support.
+ Optional (incurs additional cost)
Our Managed Broadband Services include a pre-configured enterprise router, express hardware replacement and an enhanced care package with a guaranteed time-to-fix SLA.
Our engineers are on-hand to diagnose problems or to undertake configuration changes to suit your business requirements.
Our managed broadband services are a popular choice with those who cannot afford to experience downtime due to a router or internet related fault, such as business owners and IT managers with limited on-site resources.
The Managed Broadband Services (ADSL and VDSL) include the priority care add-on.
This additional service ensures that, in the unlikely event of a line or DSL fault, it is diagnosed and resolved in the shortest possible time.
You will receive responsive and expert support from our NOC team, who have a prompt and defined escalation path with our wholesale telecoms provider.
Our ambition has always been to pair high-quality tech solutions with first-rate support. This is why our award-winning support team are all trained to 3rd line standards and given comprehensive training on each of our products. Having a knowledgeable support team in place means that any technical enquiries can be dealt with quickly and efficiently – and that you won’t get stuck waiting for a resolution.
We allocate a unique ticket to every enquiry. This ensures that each issue raised is treated as an individual case. We never use scripts and aim to respond to help desk enquiries within 30 minutes. Whether you’re looking for cloud services, datacentre services, connectivity, managed IT or voice services, our support team will make sure that your solution is reliable and effective.
Fast download speeds of up to 16Mbps, 40Mbps or superfast 80Mbps option.
There is no capped usage
Technical support from highly experienced technical experts.
Enjoy access to our customer portal where mailboxes, broadband usages, web space and invoices can be viewed and paid.
Receive an Enterprise router which provides quality of service, VPN and remote monitoring. For peace of mind, this includes a hardware replacement service in the event of a fault.
The managed broadband service comes as standard with a 24 hour time to fix on all broadband and fixed line related faults.
Demonstrated excellent technical understanding of the issues and able to come up with multiple options to resolve issues rather than just doing the easiest one and communication throughout has been exemplary.