It’s come to our attention that some of our customers are again being targeted by opportunist callers claiming to be calling to help fix slow broadband or computer issues. The caller will ask you to visit www.logmein.com or a similar site and will then take control of your PC remotely, claiming to install anti-virus or anti-spyware software. In reality, they will be installing a virus to try to collect personal information, which may include bank and credit card details, from your computer.
If this should happen to you, please contact us immediately at email@example.com. If you receive an unexpected call purporting to be from your ISP and are suspicious of it’s nature, do not pass on any personal details and hang up. If Wi-Manx need to contact you with regard to your broadband, we will be able to identify ourselves by having your account number and support ticket ID to hand. If the caller is unable to provide you with this information, hang up and let us know immediately.
Please see this BBC article from the original discovery:
Update: The Isle of Man Government and The Office of Fair Trading have also issued a warning.